Got Questions? We’ve got Answers!

General



  • What Areas do you Service ?

    Austin, TX and surrounding areas.

  • How Much is your Delivery Fee?

    Our delivery fee is based on distance of event location, with a starting fee of $30.

  • What is the Deposit Amount?

    When you book at least two weeks in advance we require a $50 deposit to secure your event. The remaining balance is due one week prior to your event date.

    • If less than two weeks, we require the full amount to secure your event. 
    • A convenience fee may apply when booking closer to the date. 
  • What is Your Cancellation Policy?

    We understand life and Texas weather can be unpredictable, this is why we do our best to accommodate changes to your event as best as possible. 

    • We will work with you to reschedule our services within a 6 month period pending our availability. 
    • If you do need to cancel and a payment in full has been made, a refund minus our deposit will be issued. 
    • When canceling the week of event a 50% refund will be issued from the total. 
  • Can the Marquees be Outdoors?

    Our Classic Marquees can be set up indoor or outdoors, pending weather. If rain occurs they can be placed outdoors if under a covered area or tent to prevent direct contact.


    Our Neon Marquees are strictly an indoor product, unless in a covered patio area where no rain can reach them. 

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